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Frequently Asked Questions

Find answers to common questions about our Arabic language courses and platform.

What is Yosr Institute?
Yosr Institute is a comprehensive online platform for learning Arabic language, designed specifically for Russian speakers. We offer courses for all levels from beginners to advanced learners.
Do I need any prior knowledge of Arabic?
No! We offer courses for complete beginners. Our structured curriculum starts with the basics and progresses gradually to advanced levels.
How long does it take to complete a course?
Course duration varies depending on the level and type. Typically, courses range from 8 to 16 weeks, with flexible schedules to accommodate your pace.
Are the teachers native Arabic speakers?
Yes, all our instructors are certified native Arabic speakers with extensive teaching experience and expertise in Arabic language education.
What payment methods do you accept?
We accept major credit cards, debit cards, and online payment platforms. All transactions are secure and encrypted.
Can I get a refund if I'm not satisfied?
Yes, we offer a refund policy within the first 7 days of course enrollment if you're not satisfied with the course quality.
Do you provide certificates?
Yes, upon successful completion of a course, you will receive a recognized certificate that demonstrates your Arabic language proficiency.
Can I access courses on mobile devices?
Absolutely! Our platform is fully responsive and works seamlessly on smartphones, tablets, and computers.
What if I miss a live lesson?
All live lessons are recorded and made available to enrolled students, so you can watch them at your convenience.
How do I contact support?
You can reach our support team through the contact form, email, or live chat. We're available 24/7 to assist you.